Associate Collection Representative - 2nd Shift

Associate Collection Representative - 2nd Shift

Miejsce pracy: Wrocław

Your responsibilities

• Analyzing customer payment statuses thru 3rd party provider portals as a min duty
• Utilizing problem solving and critical thinking skills to determine root cause of aging invoices
• Leverage systems functionality and established processes to resolve hold/ not approved invoices
• Build and coordinate partnerships internally with branches to strengthen customer relations and overall CHR profitability
• Follow set escalation process on problematic accounts
• Calling, emailing, and/or faxing customers requesting payment status on past due balances in a professional and courteous manner occasionally
• Support ideas for process improvement

Our requirements

• Proficiency in English (min. C1) is a must
• Working knowledge of Microsoft Office, especially Word and Excel
• Strong customer service skills
• Excellent verbal, written and communication skills
• Quick learner
• Ability to use own judgment and make decisions.
• Ability/desire to work in a big group (40+)

What we offer

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
• Work on the Second shift (13:00-21:00/14:00-22:00)
• Use and develop your language skills in our international work environment handling US customer portfolio
• Opportunity to combine work with personal responsibilities, working the afternoon shift
• Benefits package which includes: cafeteria system, private medical insurance, unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS
• Attractive compensation which includes, monthly salary (inc. shift differential) and objective bonus
• Many fun events e.g. Christmas party, Pumpkin carving contest, “Fat Thursday”, International Women’s day, Team building activities
• Positive and open environment which encourages thinking outside the box!

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance

C.H. Robinson is the world’s most powerful and most connected logistics platform. We are a non-asset based freight forwarder and our main investments are people and technology. Our network of smart, diverse, hard-working employees is the cornerstone to our success and our ability to maintain a competitive edge in this fast-paced, innovative industry. Since people are our focus, opportunities for advancement are always coming up.

We are currently looking for Associate Collection Representative to support our Finance Shared service expansion in Wroclaw.

US customer portfolio / Second shift work (13:00-21:00/14:00-22:00)

Join us and have the flexibility to create a career that works with your life!

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

C.H. Robinson

C.H. Robinson—accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 200, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen—quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

Join the 15,000 employees worldwide who are accelerating their careers at C.H. Robinson.

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