Associate Manager - Student & Member Support Services

You Have:

• Bachelor's degree or equivalent experience.
• Experience in membership organisations, professional associations, higher education, professional development, customer success, or events management.
• Experience engaging and supporting customers, members, students, or professional communities.
• Experience planning and delivering events, webinars, or community programs.
• Experience working with CRM, marketing automation, and community platforms
• Business fluency in English.

How we support you:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

The Annual Salary Range for this role is\: zł 180,000 - zł 205,000

Please note, this is a standard range and exact compensation may vary based on experience and location. If you'd like to understand more on the salary range, please contact [email protected]

Learn more about The Association on LinkedIn and our Career Site.

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About the Role:

You will grow member and student engagement, retention, progression, and guide community growth across the Europe region. You will work with members, students, volunteers, and company partners to deliver an outstanding member experience and strengthen the value proposition of CIMA membership.

You will lead regional programs focused on member engagement, student progression, community management, local events, communications, and strategic partnerships. You will report to the Senior Manager, Europe Markets and use a hybrid work schedule.

You Will:

Member and Student Engagement

• Grow the Europe member community across digital and in-person channels.
• Manage the Europe Engage365 Community platform, including content planning, volunteer engagement, campaigns, and performance tracking.
• Foster meaningful interactions among members, students, volunteers, and regional leaders.

Membership Progression and Conversion

• Support students and candidates in their progression journeys.
• Process FCMA applications, working with assessors and global membership teams.
• Deliver targeted campaigns to encourage membership, progression, and fellowship upgrades.

Events and Community Building

• Plan and deliver member and student events across Europe. Manage the end-to-end process, including post-event milestones
• Collaborate with volunteers, Regional Engagement Groups, Area Committees, partners, and speakers to create impactful local experiences.

Communications and Content

• Create regular communications for members and students, including social media, newsletters, newsflashes, and campaign emails.
• Promote regional programs, member benefits, professional development opportunities, and mentoring programmes.

Partnerships and Member Benefits

• Manage and expand relationships with external partners delivering member benefits, including recruitment firms, learning providers, and professional services partners.
• Support programs related to mentoring, CPD, career development, leadership development, and recruitment opportunities.
• Identify new member value propositions tailored to local markets.