A Day in the Life:

The essential functions of this role are:

• Oversee day-to-day operations including branch opening and closing procedures. 


• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.


• Complete daily and weekly required reports and submit them to required lines of business.


• Maintain effective working relationships with all lines of business.


• Communicate and escalate property management issues.


• Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.


• Verify for accuracy and approve weekly payroll reports for each branch.


• Provide best in class customer service and facilitate resolution for all customer issues.


• Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.


• Conduct meetings with branch staff and attend required agency meetings.


• Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations. 


• Maintain agency goal for Customer Experience Time. 


• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.


• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.


• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. 

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.


• Ability to manage people, experienced in managing people/teams


• Ability to successfully address customer concerns.


• Creative problem solving and utilizing good judgement.


• Ability to apply fundamental cash management and accounting principles.


• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.


• Ability to become proficient in the agency operating system.


• Ability to multi-task in a fast-paced environment.


• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.


• Ability to delegate work, set clear direction, and manage workflow.


• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.


• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or HSE diploma, and 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports: