Branch Support Desk Specialist at Aion Bank in Poland - Warsaw - HQ

What we do?

Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.

At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

We are currently looking for a Branch Support Desk Specialist ready to join our adventure, share our ambition and help shape the future of digital banking.

In this role, you will be the primary point of contact for our branches, managing case inquiries and customer support. Your expertise in banking customer support and core banking will be essential in ensuring a high level of customer satisfaction.

What you will be doing?

Case/ issues Management: handle branch inquiries directly or escalate them to the relevant internal teams for resolution.
Customer Communication: manage customer communication via email.
Customer Satisfaction: apply best practices to ensure a high level of customer happiness.
Team Collaboration: work with your team to share knowledge and improve service quality.
Reporting: provide accurate and timely reports on your individual performance.

Skills you should have

Experience in previous customer-facing role is essential. You must have background in banking customer support or core banking.
Experience working with branches being a plus.
Strong command of both Polish and English (B1/B2), written and spoken is essential for clear communication.
Very good interpersonal skills. You should be empathetic, a great communicator and comfortable working in a fast-paced, agile environment.
You must have a team-oriented mindset with a genuine passion for delivering outstanding customer experiences.
Proactive and solution-focused approach to daily tasks is required. You should be someone who takes initiative and stays one step ahead.
Positive and can-do attitude, willingness to learn and grow alongside the team are key.
Nice to have: experience with Jira and Freshdesk tools.

What we offer

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.
Aion bank account without fee.
We co-sponsor your Multisport card and cover 50% of its cost.
You will work on computer equipment that delivers the best user experience — Apple MacBook.
Our office in Warsaw offers healthy snacks throughout the day.

Our process

We keep our recruiting process simple.
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!

About us

Read more about what we do on our LinkedIn profile.

Branch Support Desk Specialist

Job Description - Branch Support Desk Specialist