Business Engagement Manager

SGS jest światowym liderem w dziedzinie badań, inspekcji i certyfikacji. Działamy w sieci ponad 2500 laboratoriów i biur w 115 krajach, wspieranych przez zespół 99 500 oddanych swojej pracy profesjonalistów. Posiadamy ponad 145 lat doświadczenia w dostarczaniu doskonałych usług – łączymy dokładność i precyzję, które charakteryzują szwajcarskie firmy, by pomagać organizacjom w osiąganiu najwyższych standardów jakości, zgodności i zrównoważonego rozwoju. 

Szukasz stabilnego zatrudnienia, możliwości rozwoju i nowych, ekscytujących wyzwań? Ta oferta jest właśnie dla Ciebie!

Key responsibilities encompass, but are not limited to:

1. Strategic Business Partnership

• Act as the single point of accountability for business satisfaction
• Understand business strategy, priorities, and pain points
• Translate business needs into service requirements for the Global Finance Office
• Participate in business planning cycles to anticipate demand
• Influence leaders to adopt shared services solutions instead of shadow functions

1. Stakeholder communication & governance

• Run service review meetings & periodic business reviews
• Report on KPIs, customer satisfaction, and value delivered
• Escalate and resolve chronic service issues
• Educate the business on how to use the Shared Services effectively
• Develop and continuously improve governance elements based on feedback and adjusted reality

1. Benchmarking & assessment of Shared Services industry best practices

• Monitor industry trends, analyze best practices and communicate them to the leadership team & business stakeholders
• Support representation / participate in industry events
• Increase the visibility of SGS in third-party campaign / benchmarking / conferences

1. Performance & Value Management

• Gather structured feedback from business stakeholders
• Monitor business-facing metrics: customer satisfaction (CSAT / NPS), cost-to-serve
• Quantify and communicate business outcomes (cost savings, cycle time reduction, quality improvements)
• Prioritize improvements initiatives based on business impact
• Build advocacy for the Shared Services Brand

1. Data Analysis & Business Insights

• Analyze financial and operational performance trends (e.g., cost, efficiency, productivity, aging reports)
• Provide root cause insights and recommendations for performance improvement / value delivery
• Translate complex data into intuitive visualizations and executive-ready narratives & presentations

• Bachelor’s or Master’s degree in Business Administration, Finance, Data Analytics, or a related field.
• Minimum 5 years of experience in Shared Services, Advisory, Finance, or Business Analysis.
• Deep understanding of finance processes and metrics, including R2R, PTP, OTC, FP&A, and cost control.
• Hands-on expertise in BI tools (e.g., Power BI, Tableau, Qlik) and financial/operational data modeling.
• Familiarity with ERP systems (SAP, Oracle), workflow automation, and data integration platforms.
• Strong stakeholder management and communication skills, with the ability to influence and collaborate across cross-functional teams.
• Advanced data storytelling and presentation skills, turning complex analytics into impactful business insights.
• Proactive problem-solving mindset with a focus on root cause analysis and identifying performance drivers.
• Experience in KPI framework design, data governance, and ensuring high data quality.
• Proven track record in automation and professional dashboard development.
• High level of agility, analytical thinking, and a strong results orientation.

Our Offer:

• variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• contract of employment 
• hybrid work
• full initial training and constant support from the most experienced workers on every step of your career path
• package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych | SGS Poland