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Business Engagement Manager

icon building Company : Sgs
icon briefcase Job Type : Full Time

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Job Description - Business Engagement Manager

Opis firmy

SGS jest światowym liderem w dziedzinie badań, inspekcji i certyfikacji. Działamy w sieci ponad 2500 laboratoriów i biur w 115 krajach, wspieranych przez zespół 99 500 oddanych swojej pracy profesjonalistów. Posiadamy ponad 145 lat doświadczenia w dostarczaniu doskonałych usług – łączymy dokładność i precyzję, które charakteryzują szwajcarskie firmy, by pomagać organizacjom w osiąganiu najwyższych standardów jakości, zgodności i zrównoważonego rozwoju. 

Szukasz stabilnego zatrudnienia, możliwości rozwoju i nowych, ekscytujących wyzwań? Ta oferta jest właśnie dla Ciebie!

Opis stanowiska

Key responsibilities encompass, but are not limited to:

  1. Strategic Business Partnership
  • Act as the single point of accountability for business satisfaction
  • Understand business strategy, priorities, and pain points
  • Translate business needs into service requirements for the Global Finance Office
  • Participate in business planning cycles to anticipate demand
  • Influence leaders to adopt shared services solutions instead of shadow functions
  1. Stakeholder communication & governance
  • Run service review meetings & periodic business reviews
  • Report on KPIs, customer satisfaction, and value delivered
  • Escalate and resolve chronic service issues
  • Educate the business on how to use the Shared Services effectively
  • Develop and continuously improve governance elements based on feedback and adjusted reality
  1. Benchmarking & assessment of Shared Services industry best practices
  • Monitor industry trends, analyze best practices and communicate them to the leadership team & business stakeholders
  • Support representation / participate in industry events
  • Increase the visibility of SGS in third-party campaign / benchmarking / conferences
  1. Performance & Value Management
  • Gather structured feedback from business stakeholders
  • Monitor business-facing metrics: customer satisfaction (CSAT / NPS), cost-to-serve
  • Quantify and communicate business outcomes (cost savings, cycle time reduction, quality improvements)
  • Prioritize improvements initiatives based on business impact
  • Build advocacy for the Shared Services Brand
  1. Data Analysis & Business Insights
  • Analyze financial and operational performance trends (e.g., cost, efficiency, productivity, aging reports)
  • Provide root cause insights and recommendations for performance improvement / value delivery
  • Translate complex data into intuitive visualizations and executive-ready narratives & presentations

Kwalifikacje

  • Bachelor’s or Master’s degree in Business Administration, Finance, Data Analytics, or a related field.
  • Minimum 5 years of experience in Shared Services, Advisory, Finance, or Business Analysis.
  • Deep understanding of finance processes and metrics, including R2R, PTP, OTC, FP&A, and cost control.
  • Hands-on expertise in BI tools (e.g., Power BI, Tableau, Qlik) and financial/operational data modeling.
  • Familiarity with ERP systems (SAP, Oracle), workflow automation, and data integration platforms.
  • Strong stakeholder management and communication skills, with the ability to influence and collaborate across cross-functional teams.
  • Advanced data storytelling and presentation skills, turning complex analytics into impactful business insights.
  • Proactive problem-solving mindset with a focus on root cause analysis and identifying performance drivers.
  • Experience in KPI framework design, data governance, and ensuring high data quality.
  • Proven track record in automation and professional dashboard development.
  • High level of agility, analytical thinking, and a strong results orientation.

Dodatkowe informacje

Our Offer:

  • variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
  • contract of employment 
  • hybrid work
  • full initial training and constant support from the most experienced workers on every step of your career path
  • package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program

 

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych | SGS Poland

 

 

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