Business Partner Support Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

We are looking for a dedicated and customer focused Business Partner Support Specialist to join our team on a fixed-term maternity cover.

In this role, you will act as the first point of contact for our Partners, delivering high quality support and ensuring a seamless experience across a range of banking services.

If you enjoy helping people, solving complex issues, and working in a dynamic environment where every interaction is different, this role is for you.

Please note: This is a maternity cover offered on a fixed-term contract.

What You Will Do

• Deliver operational support to Elavon’s business Partners: Independent Sales Organizations & Integrated Software Vendors (mainly via emails but also via phone) regarding transacting, funding, reporting, boarding and financial queries
• Respond to Partners inquiries, requests, and concerns with professionalism
• Resolve issues efficiently, aiming for first contact resolution
• Investigate and resolve billing disputes and payment discrepancies
• Perform account maintenance, including updates and corrections
• Research and follow up on complex cases requiring further investigation
• Ensure all interactions meet quality, compliance, and regulatory standards
• Collaboration with other teams - Technical Partner Support, Product Support, Sales, Onboarding
• Tracking of issues, recommending changes to improve work quality and productivity
• Communication and trainings to Partners on project/process changes. Work Monday to Friday between 8:00 and 18:30, including Polish bank holidays

What You Bring

Basic Qualifications

• High school diploma or equivalent
• 4–5 years of relevant customer service experience

Preferred Skills and Experience

• Fluent oral and written communication skills in Polish and English
• Knowledge of banking products, services, and operational processes
• Strong communication skills with the ability to manage conversations effectively
• Excellent problem solving and negotiation skills
• Confidence in handling challenging or sensitive customer situations
• Strong attention to detail with the ability to identify and resolve issues
• Good time management skills balancing efficiency and service quality
• Ability to work across multiple systems, including Microsoft Office tools

Why Join Us

• Be part of a supportive, customer focused team
• Gain experience in the banking and financial services sector
• Strengthen your problem solving and communication skills
• Make a meaningful impact by helping customers navigate financial matters

This role requires working from a U.S. Bank office location at least 3 days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.