Business Product Manager (Smart!)

Are you passionate about building and scaling innovative loyalty solutions? As a Business Product Manager for Allegro Smart!, you’ll play a key role in expanding most engaging customer programmes. You’ll lead initiatives that turn user activity into long-term loyalty through Smart! Coins (Smart! Monety)  - earned via a personalised and data-driven engagement programme - to build a dynamic and valuable customer experience.

This role is part of the Smart! and Loyalty Programs team and contributes to our vision of building a best-in-class loyalty programme that sets new standards for customer engagement in e-commerce.

In your daily work you will handle the following tasks:

• Shape and grow initiatives that strengthen customer engagement, retention, and satisfaction
• Lead the buyer engagement model - from concept to data-driven optimisation
• Coordinate cross-functional delivery with other Smart! Teams, Tech, UX, Legal, Marketing, Analytics, and external partners
• Work closely with analysts to formulate insights, guide analysis, and understand dashboard data
• Translate business needs into precise analytical questions and actionable recommendations
• Support the business-as-usual monetisation stream while expanding the role of Smart Coins across the organisation as a broader engagement and loyalty mechanism
• Ensure merchant, brand, and buyer needs are reflected in ongoing development efforts
• Collaborate with team leadership to drive performance and customer delight

We are looking for people who:

• Have experience in coordinating cross-functional teams and working with tech/UX/stakeholder groups
• Are resilient, proactive, and capable of operating in a dynamic environment
• Have hands-on experience with data, analytics, and KPI tracking - you don’t need to be a data scientist, but you should love working with insights
• Are excellent at formulating business questions and collaborating with analysts
• Have experience in loyalty, product, or brand/project management (FMCG/e-commerce experience welcome)
• Can present outcomes and recommendations to senior stakeholders
• Have strong communication skills in both Polish (C2) and English (B2 minimum)
• Are creative, analytical, and thrive in testing and iterating on new ideas

What we offer:

• Hybrid work model, with well-located offices (fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)
• Annual bonus up to 10% of the annual salary gross (depending on your annual assessment and the company's results)
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
• English classes that we pay for related to the specific nature of your job
• Working in a team you can always count on - we have on board top-class specialists and experts in their areas of expertise
• A high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things
• Training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)

If you want to learn more, check it out: Allegro Podcast

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