Cash Collection Specialist (Dentons Business Services EMEA)

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.

At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.

Role Overview: 

We are seeking a motivated Cash Collection Specialist with 2+ years of experience. The ideal candidate will have financial knowledge, excellent problem-solving skills, and the ability to work independently while supporting and collaborating with team members.

Responsibilities

• Manage the day-to-day cash collection process while delivering excellent customer service.
• Perform cash allocation activities accurately and efficiently.
• Resolve client queries, monitor KPIs, and collaborate with Partners.
• Ensure compliance with company policies, maintaining high quality standards and service excellence.
• Work closely with local Finance teams and various stakeholders.
• Monitor assigned accounts and escalate complex issues when necessary.

• Minimum 2 years of experience in cash collection.
• Advanced English proficiency; additional European language is a plus.
• Intermediate Excel skills (data extraction and analysis).
• Strong teamwork and collaboration skills.
• Excellent organizational and time management abilities.
• Strong problem-solving skills.
• Advanced customer service and interpersonal skills.

• Private medical healthcare provided by Medicover 
• MultiSport card 
• Benefit Cafeteria system 
• Veterinary care for your pet provided by PetHelp 
• Option to join a private insurance plan 
• An additional day off for your birthday 
• Tailored learning & development opportunities 
• Hybrid work model with a modern office in Warsaw city center