Change Manager

In Goelett, we are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful online booking tool for corporations and large organizations. Today, as a part of the sector leader S4BT Group, we support 500k+ business users making thousands of bookings a day.

We are seeking a Change Manager who can lead and drive Goelett’s change initiatives, ensuring smooth adoption of new processes, structures, and ways of working. Following a strategic and empathetic approach, the ideal candidate brings a mindset focused on organizational transformation, effective communication across diverse cultural contexts, and the ability to mitigate resistance while fostering engagement. This role is perfect for a professional who thrives at guiding mindset shifts, collaborating with senior stakeholders, and shaping high-performing, resilient, and adaptive organizations.

Work model: hybrid (3 days in the office + 2 days remote / weekly) - office located in Warsaw, PL.

Key Responsibilities:

• Change Strategy & Planning:
  
  
  
  • Develop and implement a comprehensive change management strategy aligned with the organization’s transformation objectives.
  
  
  • Identify key stakeholders, change impacts, and potential resistance points.
  
  
  • Design measurable success metrics for change adoption.
  
  
  
  


• Communication & Engagement:
  
  
  
  • Develop clear, compelling communication plans for employees and stakeholders, ensuring consistent messaging throughout the transformation.
  
  
  • Promote understanding of the purpose, benefits, and impact of the new structure and processes.
  
  
  • Facilitate two-way communication to gather feedback, address concerns, and manage dissatisfaction.
  
  
  
  


• Stakeholder & Employee Support:
  
  
  
  • Work closely with leaders to foster change readiness and capability across teams.
  
  
  • Provide coaching and support to managers and employees to encourage adoption of new ways of working.
  
  
  • Promote cultural awareness and inclusivity during the change process.
  
  
  
  


• Process Standardization & Implementation:
  
  
  
  • Collaborate with cross-functional teams to implement standardized processes globally.
  
  
  • Ensure alignment of practices across regions while respecting cultural differences and local constraints.
  
  
  
  


• Mindset & Culture Change:
  
  
  
  • Drive initiatives that encourage mindset shifts aligned with organizational goals.
  
  
  • Inspire employees to embrace change and see the purpose behind new structures and processes.
  
  
  • Monitor organizational climate and proactively address resistance or disengagement.
  
  
  
  

Requirements:

• Proven experience in change management in a global or multicultural environment.


• Strong understanding of organizational development, change frameworks, and stakeholder management.


• Exceptional communication, facilitation, and interpersonal skills.


• Ability to manage complex transformations and balance strategic and operational priorities.


• Experience in managing resistance, employee engagement, and cultural diversity.


• Familiarity with tools and methodologies for change management and process standardization.


• Bachelor’s degree in Business, Organizational Development, Human Resources, or related field; Master’s preferred.


• Change Management certification is a plus.

What we offer

• A truly global perspective – develop your international mindset by collaborating daily with colleagues from diverse cultures and backgrounds across the world.


• Real impact – contribute to shaping the future of one of the most user-centric companies in the travel-tech industry. Your ideas and solutions will reach thousands of users globally.


• Hybrid work model – enjoy the flexibility of working 3 days from our office and 2 days remotely. Our office is located at Al. Jerozolimskie 180, Warsaw (Włochy)


• Medical care – because your well-being matters.


• Multisport card – keep your body as active as your mind.

• Extra days off – celebrate your day with a paid day off for your birthday, and another to give back through volunteering.


• Language courses – grow your communication skills and connect effortlessly in our multicultural environment.


• Team integrations & fun events


• Lunch vouchers – enjoy your breaks with tasty meals on us.