Client Migration Coordinator Core

Division: Client experience

Within the Client Integration Team we are looking for an enthusiastic colleague to join the Client Migration Team to take on this challenging client facing role. Your focus will be supporting clients on their business migrations as dedicated Client Migration Coordinator. 

Your role  

As Client Migration Coordinator, you will :

• ensure client readiness to migrate portfolio into the Core Euroclear platform  
• coordinate and facilitate migrations of Client assets on the Core platform (migrations in, out and internal)  
• act as central liaison both internally and with the clients during the whole migration process  
• be responsible for the final migration planning and the follow-up until overall migration delivery  
• ad hoc perform eligibility checks, continuous improvements and support on project related items like French and Belgian fixed income settlement service, paying agent service, T2 pre-funding,...

Your key objectives will be to :

• understand your client's business and migration requirements and answer them in the best possible manner  
• build and keep up-to-date a migration plan listing all actions required to ensure a smooth migration (connectivity set-up, account creation, training needs, testing…)  
• set-up and chair regular conference calls with client / account manager throughout the migration process  
• coordinate and follow-up internally with different operational teams in Euroclear Bank  (Tax, Corporate Actions, New Issues, Network) or within the Commercial division itself (AM/SRM, Client data team, …)
• perform complete portfolio analysis and identify points of attention (tax impacts, securities not accepted….)  
• raise awareness within the organisation (operations) of any client migration and ensure operational readiness prior to migration  
• handle written and phone inquiries from your clients ensuring same day turnaround  
• identify and escalate any issues which may put the migration at risk  
• actively contribute to the problem solving whenever issues occur  
• ensure proper handover to AM/RM contact for your client after the migration  

Your profile 

To be successful in this role, you should demonstrate:

• A client-focused mindset (previous experience in a client-facing role is a plus)
• Strong organizational and time-management skills
• Excellent written and verbal communication skills in English (any additional language is an asset)
• Strong analytical skills
• Problem-solving and decision-making capabilities
• Risk awareness
• Team spirit and a collaborative approach
• A proactive attitude

We offer :

• A challenging and dynamic work environment within the Client & Business Strategy division where you make the difference for our clients. - Strong collaboration with international clients and internal stakeholders 
• End-to-end ownership and accountability of the client’s migration process  
• An entry-level position, offering a strong learning environment where you can progressively build expertise in client testing and Core connectivity channels.  
• An opportunity to broaden your expertise by touching a variety of day-to-day tasks  
• An opportunity to join a team that plays a crucial role in delivering a seamless client experience during one of the most important phases of the client lifecycle —testing and migration 

• A supportive and dynamic team environment focused on knowledge sharing and development