Client Resolution Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

• Act as a key point of contact, fully dedicated to addressing a wide range of client inquiries related to Visa services, systems, products, and policies 
• Identify clients’ requirements and provides suitable solutions, escalating more complex or sensitive issues as appropriate 
• Consistently meet agreed-upon standards of quality and efficiency, with a focus on enhancing client satisfaction 
• Demonstrate good knowledge of all Visa products and policies to ensure high-quality client issue resolution and client satisfaction 
• Communication effectively both verbally and in writing 
• Prepare and deliver presentations to clients, effectively representing Visa  
• Curiosity and a passion for continuous learning, with the ability to quickly grasp new concepts, systems, and technologies 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Technical Proficiency: Prior experience in a technical support role, preferably in Banking or Financial Services.
• Exceptional Analytical and Problem-Solving Skills: Demonstrated ability to think critically and resolve issues efficiently.
• Client-Centric Mindset: Passionate about providing top-notch service and enhancing the client experience.
• Excellent Communication Skills: Both verbal and written, capable of conveying complex information in a concise manner.
• High Energy and Drive: Self-motivated with a strong sense of urgency and a commitment to delivering results.
• Collaborative Mindset: Demonstrated skills in relationship management across organizational boundaries, both internally and externally.
• Independent and Team Work: Ability to work collaboratively within a team as well as independently, driven by self-initiative.
• Proficiency in Another European Language: Desirable but not essential.
• Appetite for Learning: Ability to grasp and understand information and systems quickly (must pass an exam after a 4-week induction training).

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.