Collections Specialist

We are seeking a dedicated and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for effectively managing outstanding balances while delivering exceptional customer service to both internal stakeholders and external clients. Your ability to communicate clearly and empathetically will be key in fostering positive relationships, ensuring timely payments, and contributing to our overall financial health. If you are motivated by challenges and enjoy working in a collaborative environment, we invite you to apply and become a vital part of our team!

Essential Duties and Responsibilities

• Focus heavily on collections of assigned accounts that have balances open greater than the payment terms.

• Identify reasons for delinquency and resolve issues preventing payment within invoice terms.

• Reconciliation of open and closed invoice transactions/payment receipts to explain amounts due.

• Collaborate with internal and external customers to resolve collection issues, determine root causes, and recommend process improvement changes.

• Lead conference calls with customers, sales Client Managers, Billing, and others to determine open A/R balances and action plans to drive resolution.

• Research and respond to internal and external calls/emails promptly.

• Accurately document each internal/external customer engagement in the business systems according to work process guidelines.

• Meet or exceed productivity standards in the completion of daily and monthly assignments.

• Facilitate and negotiate account resolution.

• Research and log adjustments requests for accounts that require reconciliation activities.

• Partner with the Cash Applications and Billing organizations to resolve missing or unclear payment applications.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 3+ years’ experience in business-to-business collections.

• Intermediate to Advanced Microsoft Excel skills.

• Knowledge of debits, credits and account reconciliation.

• Strong critical thinking and problem-solving skills, good judgment, and follow-through.

• Professional in verbal and written English communication.

• Works well in a team environment and ability to adapt to process changes due to growth.

• Strong knowledge of Order, Billing and A/R payment cycles.

• Ability to work in a hybrid office environment. Our office is located in Warsaw.

Bonus Qualifications

• Experienced in day-to-day use and navigation on an Oracle platform.

• Experience with Excel VLookup and Pivot Tables.

• Ability to think conceptually and analytically about impacts on accounts.

• Knowledgeable of quality improvement processes desired.

• Attention to detail and accounting experience, ability to multitask, collaborate, and communicate well with individuals.

• Quick learner and self-starter who can work effectively in a fast-paced environment.

• Excellent time management skills.

• Knowledgeable of quality improvement processes desired.

The base salary range for this position is PLN 7 000 - 9 000. In addition to a base salary, this position is eligible for a performance bonus and benefits. Total compensation is based on several factors including, but not limited to, type of position, education level, work experience, and certifications. This information is applicable for all full-time positions. 

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