Controller / Senior Controller, Customer Account Management

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! 

Learn more about us as a workplace upm.com/careers

We are now looking for a Controller / Senior Controller, Customer Account Management, French Speaker to join our Customer Operations team in Finance, Finance & Control at the UPM Business HUB Wroclaw, Poland.

Greetings from your future manager

"Welcome to UPM! Join our Team of dedicated professionals, where you will apply your expertise and continue growing in the finance area. If you are proactive, enjoy working with our wide C2C structures and value clear communication we invite you to apply and embark on a rewarding career journey with us!" – Katarzyna Kot, Manager, Customer Account Management

What you will do 

• Own the management of standard and high-risk customer accounts, including overdue balances, disputes, payment plans, and account blocks or releases

• Lead proactive collection efforts through phone, email, and written communication, using a professional and customer-focused approach

• Handle complex and escalated cases, including recovery actions for severely delinquent accounts and coordination with external partners when needed

• Negotiate and implement payment arrangements in line with company policies and approved credit guidelines

• Analyze customer payment behavior and accounts receivable data to identify risk trends, recovery potential, and improvement opportunities

• Prepare and deliver insights on high-risk portfolios, overdue exposure, and bad debt risk to support accurate forecasting and decision-making

• Ensure accurate, complete, and timely documentation of collection activities, account updates, and financial adjustments

• Partner closely with Sales and Customer Service to align on customer financial status and resolve issues efficiently

• Act as a senior team member by supporting process improvements, guiding less experienced colleagues, and contributing to training and knowledge sharing

• Own the management of standard and high-risk customer accounts, including overdue balances, disputes, payment plans, discrepancies, unapplied cash, discounts, credit postings, write-offs, payout requests, balance statements, reconciliations and account blocks or releases

Who you are 

This is what we offer to you

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

The position holder will report to Manager / Senior Manager, Customer Account Management.

We offer a hybrid working model.

Please apply via the link above and attach your CV in English latest March 1, 2026. Please note that we accept only applications submitted through our online application system. We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48123999499. 

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link:

https://www.upm.com/investors/governance/compliance/reportmisconduct/ 

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services. 

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM 

If you wish to get more insight about who we are, check out this page! 

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