Credit & Collection Supervisor

Team Leadership: Supervise and mentor a team of credit and collection specialists, providing guidance, support, and constructive feedback to ensure high performance and professional growth. Credit Management: Oversee the credit approval process for new and existing customers, reviewing credit applications, assessing credit risk, and establishing credit limits in line with company policies. Collections: Manage the collection of outstanding debts, including monitoring overdue accounts, contacting customers to arrange payments, and negotiating payment plans to resolve delinquent accounts. Dispute Resolution: Lead efforts to resolve customer disputes related to billing or payment issues, collaborating with internal departments and external customers to achieve timely and satisfactory resolutions. Reporting and Analysis: Generate regular reports on accounts receivable aging, collection activities, and credit risk exposure, analyzing trends and identifying areas for improvement. Process Improvement: Continuously evaluate credit and collection processes and systems, identifying opportunities to streamline operations, enhance efficiency, and improve customer satisfaction. Compliance: Ensure compliance with all relevant regulations and internal controls governing credit and collection activities, maintaining accurate records and documentation as required. Bachelor's degree in Finance, Accounting, Business Administration, or a related field. 3+ years of experience in credit and collections, with at least 1 year in a supervisory or leadership role. Strong understanding of credit risk assessment, accounts receivable management, and collection techniques. Excellent communication skills, with the ability to effectively interact with customers, internal stakeholders, and senior management. Proven leadership abilities, with a track record of building and motivating high-performing teams. Analytical mindset, with the ability to interpret financial data and make data-driven decisions. Proficiency in Microsoft Office suite, particularly Excel, and experience with credit and collection software systems.