Cruise Line Customer Advisor - Remote from Portugal

Start Date: 15 January

Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?

In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.

Salary & Benefits

• 1500 x 14 salary

• Relocation from outside Portugal:

  • Room in a shared apartment for up to 12 months

  • Monthly rent 280, all utilities included (deducted directly from payslip)

• Remote work model (must be based in mainland Portugal)

• Monday to Friday: 08:00/17:00

This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.

Key Responsibilities

• Handle inbound calls and customer inquiries

• Provide professional guidance on cruise packages and destinations

• When appropriate, offer package upgrades or alternative options

• Deliver pre-booking and post-booking customer support

• Assist travel agencies with booking management

• Inform customers about documentation, prices, ships, destinations and related topics

Ideal Candidate Profile

• Any background in sales (retail, call centre, tourism, e-commerce, etc.)

• Strong communication and interpersonal skills

• Attention to detail and a problem-solving approach

• Comfortable using digital tools

• Ability to manage multiple tasks