Customer Care Specialist, German Speaker

Empower Global Logistics: Multilingual Customer Care Specialist (German and Polish Speaker + English)

Are you ready to be the bridge between technology and global logistics? As a Customer Care Specialist at Transporeon, a Trimble company, you will play a vital role in keeping the world's freight moving. You will join a collaborative team, using your language skills and technical curiosity to solve real-world problems for a global network of shippers and carriers.

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. In the Transportation and Logistics segment, our solutions make it safer, simpler and more efficient to move freight, bringing together a global network of shippers, carriers, brokers and 3PLs.

What Makes This Role Great

In this role, you will be at the heart of our mission to make transportation safer and more efficient. This is not just about answering tickets; it is about driving proactive improvements and owning the customer experience. You will have the chance to grow your technical expertise while directly influencing the productivity of essential global industries and shaping the future of digital logistics.

Logistics

Location: Poland, Krakow or Poland, Remote

Key Exciting Responsibilities

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.

• Analyze and prioritize client inquiries to provide support and resolve issues.

• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.

• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Essential Skills & Experience

• Fluency in German and Polish and a strong command of English.

• Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.

• Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.

• Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.

Bonus Points For

• A genuine interest in technology and an understanding of IT-related topics.

• Previous experience in a multilingual customer support or helpdesk environment.

• Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment.

Why You'll Love Working With Us

At Trimble, we're not just a company that does good, we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often self-authored, empowering proactive doers.

Customer Care Specialist, Transporeon, Trimble, Krakow Jobs, German speaking, Polish speaking, Logistics Technology, Support Specialist, IT Support, Transportation, Customer Support Poland

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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