Customer Collaboration Key User

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Job Description

Position Overview: We are seeking a proactive and detail-oriented Central Europe Order Management Key User to join our team. In this role, you will be crucial in optimizing order management processes, providing training and support to users, and driving system improvements. You will collaborate with various partners to ensure efficient order processing and elevate customer satisfaction across the Central European region.

Key Responsibilities:

• Provide high-class system expertise and be first point of contact on Business Processes and Technical capabilities matters in Order Management area.
• Contribute to reach Customer Service Operations targets by minimizing problems due to Order Management and improving processes.
• Engage in projects by: participation on Mapping & Matching sessions, Business Process List preparations, Site Integration Testing’s, Non-Negative Impact Testing, Unit Business Testing’s, End Users Trainings and Go Live support.
• Participate in Training organized by Central Team, Business Experts or any participant of Key Users Community.
• Organize trainings to CSO Teams to demonstrate knowledge and organize End Users qualifications.
• Contribute in SOPs by making End Users manuals and own EAP (Emergency Alternate Procedure): keep it updated and ready to use.
• Handle End Users SAP roles access’s and be an SAA approver.
• Drive continuous improvement and innovation to ensure that the Logistics processes meet current and future goals as business needs and technology change.
• Act as a main contact for GDS Global Data Synchronization Organization and own local SAP Master Data related to Electronic Data Interchange, Order Management and Billing.
• Keep Order Management SAP transactions clean.

What we Offer:

• Multicultural and international work environment,
• Competitive salary and benefits program,
• P&G Vibrant Living programs,
• Regular salary increases in line with your results and performance,
• Flexible work arrangements.

Job Qualifications

Qualifications:

• Experience working with SAP.
• Superb communication skills to work effectively with other members or teams.
• Several years of experience in Customer Service Operations Area to understand E2E technical and business flow awareness and influence on external interfaces.
• Ability to recognize the most important issues and process gaps, find a root cause or address them immediately, prioritize according to business need
• Ability to lead daily business and issues independently.
• Analytical skills: able to handle complex data, draw conclusions based on available data.
• Capability to identify areas of improvement, involve the appropriate resources and establish a plan to achieve results.
• Projects methodology knowledge (actively participate in projects).
• High Presentation skills to coordinate trainings for end users.
• High level of initiative to focus on innovation.
• Proven Excel and Microsoft office skills with ground knowledge on Visual Basics.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us.

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