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Customer Development Manager / Key Account Manager (F/M)

icon building Company : Colgate
icon briefcase Job Type : Full Time

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Job Description - Customer Development Manager / Key Account Manager (F/M)


No Relocation Assistance Offered
Job Number #171271 - Warsaw, Mazovia, Poland

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.



Customer Development Manager (F/M)
Help shape how millions of shoppers discover and choose our brands. As a Customer Development Manager at Colgate-Palmolive, you’ll own the growth story for a portfolio of key retail accounts, turning insights into impactful plans across pricing, promotion, and in-store execution. If you thrive on analytics, collaboration, and winning with customers, this role is for you.

 

Fixed-term contract for 1,5 years

Salary: 13 400 - 17 400 PLN gross monthly


What you’ll do


Sales Strategy & Planning


  • Build and implement account-level sales strategies aligned with broader commercial plans.

  • Translate strategy into clear operational targets: pricing, distribution, shelf share, volume, profitability, and market share.

  • Manage customer P&L and track KPIs such as gross-to-net, margin, forecast accuracy, inventory levels, DSO, OOS, and promo ROI.

  • Analyze category trends, brand share, pricing, and promo activities to craft customer business plans balancing both CP and customer goals.

  • Partner with Retail Marketing and customers on the 5Ps (product, price, placement, promotion, people) and drive perfect omnichannel visibility to influence shopper behavior.


Sales Management & Execution


  • Optimize trade investment and develop effective promotions and in-store programs that drive consumption.

  • Monitor performance (sales, gross-to-net, working capital, and other indicators) and take action to course-correct.

  • Lead central and regional negotiations, run business reviews, and ensure follow-up with regional/divisional stakeholders.

  • Unlock supply chain and service efficiencies with tools and processes such as category management and EDI.

  • Leverage advanced information systems and analytical tools to inform day-to-day decisions and long-term planning.


Compliance & Principles


  • Act in accordance with Competition Law, Rules of the Road, and Commercial Selling Principles.


 

What you’ll bring


  • Proven experience (3+ years) in customer/account management or sales within FMCG/CPG or a similarly fast-paced environment.

  • Strong analytical skills with the ability to translate data into clear commercial actions.

  • Confident negotiator with a track record of building trusted, collaborative customer relationships.

  • Hands-on experience with sales planning, trade spend optimization, and promotion evaluation.

  • Comfort with business analytics and tools (e.g., category management practices, EDI, dashboards).

  • A team-first mindset—able to work cross-functionally and align multiple stakeholders to a shared plan.

  • Drive for results, ownership, and a continuous improvement mindset.

  • Fluent English; driving license; willingness to travel

  • Knowledge and background coming from studies in commercial fields



COMPENSATION AND BENEFITS


Salary Range: 13 400 - 17 400 PLN gross monthly 



The salary level is determined by the objective evaluation of the position's requirements, such as required skills, effort, responsibility, and working conditions, which places the role into a specific level within the company's compensation framework.


Employees will also be eligible to the quarterly bonus - on target 4% of base annual salary (16% total for all 4 quarters) and annual bonus plan - on target 9% of base annual salary linked to company and individual performance. 


The conditions of payment of the salary and benefits referred to above are regulated by the Employer’s Remuneration regulations which shall be submitted to employment candidates at the later stage of the recruitment process.


Benefits Package:



  • Group insurance and Medicover healthcare package (employee contribution is 1 PLN for each benefit monthly);

  • Dental care subsidy;

  • Sport card (Medicover Sport);

  • Employee Capital Plan (PPK) with employer contribution above mandated one;

  • Company Stock Saving Plan;

  • Co-financing of meals in the amount of PLN 200 gross per month;

  • Store with company products;

  • Financial and in-kind rewards for additional achievements;

  • Social Fund (holidays contribution, prepaid cards for Christmas, Majówka and Sport&Culture);

  • Employee Assistance Program;

  • Employee referral program;


Detailed information regarding benefits will be provided additionally. 


 


 


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid


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