Customer Experience Analyst Polish

Role: Customer Solutions Specialist (Polish & English)
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Are you fluent in Polish and English, eager to take the next step in your career, and ready to experience life abroad? Our client is looking for a Customer Solutions Specialist to join their international team in Sofia, Bulgaria. This is your chance to grow with one of the worlds most innovative companies while enjoying the advantages of living in a vibrant European capital.

About the Role

As a Customer Solutions Specialist, you'll become the go-to person for users of cutting-edge digital products. You'll guide them through challenges, answer questions, and help them get the best possible experience. Whether its via phone, email, or chat, your mission is to solve problems with patience, clarity, and professionalism.

The best part? No prior tech experience is needed our fully paid training program will equip you with everything required to excel.

What You'll Be Doing

• Provide expert support for global products and services while ensuring high customer satisfaction.
• Manage cases effectively using CRM systems, ticketing platforms, and knowledge bases.
• Communicate with users across multiple channels (phone, email, chat).
• Solve inquiries within set timelines and quality standards.
• Consistently achieve performance goals in customer satisfaction, response time, and resolution rates.
• Collaborate with teammates to share solutions and best practices.
• Stay current on new product features and industry trends.

What You Bring

• Fluent Polish and English skills (spoken and written).
• Strong interpersonal abilities with a customer-first approach.
• Excellent active listening and communication skills.
• Ability to follow structured processes while adapting to new tools and methods.
• Motivation to learn, grow, and succeed in a fast-paced environment.

What's on Offer

• Relocation assistance, including financial support for transport, hotel stay, and housing search.
• Flexible contracts, with part-time options available.
• Fully paid trainingno technical background required.
• Attractive salary and stable career opportunities.
• Health insurance and access to over 50 lifestyle benefits.
• A diverse, international workplace where learning and teamwork are valued.

Why Bulgaria?

Sofia has become a hub for young international professionals, offering:

• Affordable living costs compared to most EU capitals.
• Vibrant cultural life and lively expat community.
• Nature at your doorstepmountains, ski resorts, and the Black Sea all within reach.
• European lifestyle with easy travel connections across the continent.

This isnt just a jobits a chance to start a new adventure, develop your career, and enjoy life in one of Europes most dynamic countries.

About the Company

Our client (NYSE & TSX: TIXT) employs over 4,600 people in Bulgaria and is a global leader in customer experience and digital solutions. They are committed to inclusion, professional growth, and creating a workplace where people feel supported and inspired.

Equal Opportunity Statement: All qualified applicants will be considered without regard to race, religion, gender, age, disability, or sexual orientation.

Ready to grow your career and explore Bulgaria? Apply today and start your journey in September 2025!