Customer Experience Specialist

Job Band: I City, Country: Toruń, Poland Job model: On Site As the Customer Experience Specialist you will be part of an international team, managing communication with Customers and cooperating with other departments locally and globally. Your role will be to ensure efficient processing of customer orders and deliver exceptional consumer experience. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated. Fluency in English both spoken and written, and other languages are a plus Experience in import and export will be preferred in B2B industry Experience with MS Office (Excel, PowerPoint, Word, etc.) Order Processing: handle customer orders from receipt to delivery, including updates and cancellations Order Management: monitor orders, check availability, credit blocks, and address the issues promptly Customer Updates: communicate order status and supply issues, ensuring alignment with policies Issue Resolution: manage returns, customer complaints and credit adjustments Team Collaboration: serve as a liaison between customers and internal teams for seamless support Manage customer relationships