Customer Experience Specialist (Order Management) (m/f/d)

Join our rapidly developing and growing team! As the Customer Experience Specialist (m/f/d) you will be part of an international team, managing communication with Customers and cooperating with other departments locally and globally. Your role will be to ensure efficient processing of customer orders and deliver exceptional consumer experience.\n\nAt dsm-firmenich, being a force for good is not optional. Diversity, Equity \u0026 Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers \u0026 Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated. \n\nKey Responsibilities:\n\n * Manage daily customer order activities and ensure data accuracy.\n * Foster strong customer relationships with a proactive, customer-centric approach.\n * Resolve issues independently using support tools and escalate when needed.\n * Drive continuous improvement and support service level enhancements.\n * Share customer insights across teams to improve experience and anticipate needs.\n * Embrace new systems, processes, and lead assigned initiatives (e.g., Key User).\n * Ensure compliance with quality, safety, and complaint resolution standards.\n\n\n\nYou bring:\n\n * Solid foundation in supply chain or logistics from relevant education.\n * Skilled in managing orders, solving issues, and using support tools.\n * Proficient in SAP SD, dashboards, Excel, and PowerPoint.\n * Skilled in crisis management and root cause analysis.\n * Strong ownership mindset with end-to-end execution focus.\n * Customer-focused, able to act on needs and deliver value, understand quality and customer processes.\n\n\n\nWe offer:\n\n * Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen\n * A chance to impact millions of consumers every day \u2013 sustainability embedded in all we do\n * A science led company, cutting edge research and creativity everywhere \u2013 from biotech breakthroughs to sustainability game-changers, you\u2019ll work on what\u2019s next\n * Growth that keeps up with you \u2013 you join an industry leader that will develop your expertise and leadership\n * A culture that lifts you up \u2013 with collaborative teams, shared wins, and people who cheer each other on.\n * A community where your voice matters \u2013 it is essential to serve our customers well.\n\n\n\nAbout dsm-firmenich\n\nAt dsm-firmenich, we don\u2019t just meet expectations \u2013 we go beyond them.\n\nJoin our global team powered by science, creativity, and a shared purpose: to bring progress to life.\n\nFrom elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions \u2013 every single day. Whether it\u2019s fragrance that helps you focus, alternative meat that\u2019s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.\n\nAnd while you\u2019re making a difference, we\u2019ll make sure you\u2019re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They\u2019re essential to our future. \n\nBecause real progress only happens when we go beyond, together.\n\nOur application process\n\nPlease submit your application through our website and include your resume in English.\n\nInclusion, belonging and equal opportunity statement\n\nAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work \u2013 and that\u2019s exactly the kind of culture we\u2019re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.\n\nWe\u2019re proud to be an equal opportunity employer, and we\u2019re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we\u2019re committed to reflecting the world we serve.\n\nWe welcome candidates from all backgrounds \u2014 no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.\n\nAnd if you have a disability or need any support through the application process, we\u2019re here to help \u2013 just let us know what you need, and we\u2019ll do everything we can to make it work.\n\nAgency statement \nWe\u2019re managing this search directly at dsm-firmenich. If you\u2019re applying as an individual, we\u2019d love to hear from you. We\u2019re not accepting agency submissions or proposals involving fees or commissions for this role.\n