Customer Experience Specialist with German - Technical Focus

Overview:
Join a global team of professionals dedicated to enhancing customer growth and experience. In this role, you will represent the company as the primary point of contact for small and medium-sized customers, delivering an exceptional customer experience and driving business growth. This position provides a solid foundation for career progression in technical and sales roles.

Key Responsibilities:

• Provide exceptional customer support by advising on products, services, and solutions tailored to customer needs and designs.


• Promote the value of company products and services to customers.


• Make outbound calls (both cold and warm) to identify new business opportunities.


• Communicate with customers through phone, email, and chat to address technical inquiries and offer solutions.


• Coordinate with internal teams, including production, sales, engineering, and customer care, to resolve customer issues.


• Build and maintain relationships with small and medium-sized customers through regular follow-ups using Salesforce.


• Stay knowledgeable about products and services to effectively communicate their benefits and drive revenue growth.


• Manage and track the sales pipeline, ensuring accurate forecasting and meeting sales targets.

Requirements:

• Proficiency in German and English (verbal and written).


• Minimum 2 years of experience in inside sales, telemarketing, or a similar technical environment.


• Strong communication, problem-solving, and organizational skills.


• Experience with consultative selling and Salesforce is desirable.

What We Offer:

• 
  Comprehensive private medical care through Lux Med, including dental coverage for employees and their families.


• Life insurance coverage provided by Compensa.


• Access to a monthly social fund of 100 PLN via the "My Benefit" platform for personalized perks.


• Multisport card with three flexible options to suit your preferences.


• Enjoy one additional fully paid day off during your birthday month.


• Financial support for external training or language courses, up to 800 PLN per year.


• Reimbursement for prescription glasses, up to 500 PLN.