Customer HyperCare Coordinator

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

HyperCare Specialist

Location: Warsaw, Poland (Hybrid)

About Us

Ingersoll Rand, a global leader in providing mission-critical industrial solutions, is excited to offer a unique opportunity to become a founding member of our new HyperCare Team. This is your chance to join our dynamic team and grow your career in a fast paced, international environment.

Job Summary

The HyperCare Specialist serves as the primary point of contact for all inbound customer and prospect inquiries, including web forms, live chat, WhatsApp, and phone. The role is responsible for rapid response, structured qualification, and precise handoff of inbound demand to Sales, Channel Partners, or Service teams. 

This position plays a critical role in ensuring industry leading customer experience while applying a disciplined qualification approach. The specialist ensures that inbound interest is converted into sales‑ready, well documented opportunities, contributing directly to pipeline quality, conversion, and customer satisfaction (NPS). 

Responsibilities

• Act as first responder for all inbound inquiries, ensuring responses within defined SLAs


• Conduct structured discovery using the BANT qualification model to assess opportunity readiness


• Capture complete, accurate, and high-quality qualification data in CRM systems


• Perform follow-up and nurturing activities on inbound leads to drive conversion


• Assign qualified opportunities and ensure precise handoff with all required documentation


• Maintain high data quality and monitor lead progression within CRM


• Collaborate closely with Sales, Service, and Marketing teams to ensure seamless customer experience


• Identify opportunities to improve inbound processes, workflows, and customer experience

Basic Qualifications

• 1–3 years of experience in the compressor or air treatment industry, sales development, lead management, customer support, or related roles


• Experience using CRM systems with strong data accuracy and discipline


• Familiarity with structured qualification methodologies (e.g., BANT)


• English (C1); Italian C1


• Bachelor’s degree preferred (Business, Marketing, Communications, or related field)

Travel & Work Arrangements/Requirements

• Hybrid working model based in Warsaw


• Office and remote work flexibility in line with company policy


• Minimal travel required

Key Competencies

• Strong communication and active listening skills


• Customer-centric mindset with commercial awareness


• High attention to detail and structured working approach


• Ability to multitask in a fast-paced, high-volume environment


• Collaborative and team-oriented attitude

What we Offer

• Competitive Salary


• Annual Bonus


• Private Medical Care


• Cafeteria / Holiday subsidy


• Flexible Working Hours (hybrid)


• Stable working environment, focusing on long-term cooperation


• Technical, Professional, and Skills Training


• International working environment


• Ownership Works equity program: we believe in the power of employee ownership. All full time permanent employees are eligible to a one-time stock award after successfully completing one year of employment.

Salary Range

5 500 – 9 000 PLN gross

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.