Customer Implementation Specialist - Billing and Finance Analyst

Grade: 9

Location: Warsaw office - hybrid work mode with 3 days in office schedule

Job description:

Responsible for the following major activities:

• Solution Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations)

• Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system)

• Adhering to the procedures in compliance with NCR policies

• Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results

• Archiving and record retention in accordance with NCR policies and NCR practices

• Providing internal and external audit support as requested

Qualifications:

Basic Qualifications:

• Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)

• Strong problem solving and customer service skills

• Ability to communicate well with all involved parties on different level of the process

• Dedication

• Strong sense of accountability

• High sense of urgency

• Must possess a passion for delivering excellent service and problem solving

• Language skills (European languages, plus English, German of French would be a plus)

Preferred Qualifications:

• Outsourced exposure or experience preferred

• Global/multi-Country experience strongly preferred

• Analytical skills

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