Customer Relationship Manager

Customer Relationship Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

We are currently looking for Customer Relationship Manager to join our organization.

Customer Relationship Manager provides quality service and leasing solutions to our customers, thus creating value to HPE in terms of total customer experience, revenue and operational margin.  Responds to customer requests and needs in a timely and effective manner. Partners with sales representatives to ensure client engagement. Manages end-to-end SE process to ensure smooth delivery of customer service agreement - collaborates with SE supportive functions and internal SMEs to ensure high quality of total customer experience.

Ensures customers and contracts are set-up in our system and that all processes are prepared to support deal execution. 

As a Customer Relationship Manager you will be supporting functions and team members (measurement), supporting new colleague on-boarding, training, coaching, introduction, providing subject matter expert support for team. You will be working with a new and existing accounts, making sure team targets are met, coordinating trainings, knowledge transfer and work flow.

How you will make your mark:

• Work with Deal Manager/Solution Manager on defining process for pursuit Customers

• Provide full Customer Solution Design documentation for new Customers

• Responsible for assembling all required resources/skills to develop proposal, pursue and win large national leasing deals

• Ensure that process offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements

• Manage fulfillment of the customer solution through the lease cycle and across countries in the Region

• Standardize process for acquired Customers

• Act as firs point of contact for Customers’ escalation

• Take ownership for coordination and collection of all required approvals for any mid activities (restructures/novations/reassignments etc ) for Customers

• Support the deployment of new business tools which enhance the operational excellence and profitability of business (APA, Customer Portal, Asset edge etc)

• Identify areas of improvement and possible standardization for various business cases

• Monitor process associates daily performance and ensure accuracy and timeliness in processing

• Partner with sales and CDS to ensure efficient processing of volume and achievement of volume targets by ensuring proactive approach in addressing new opportunities (pursuit Customers)

• Co-operate with all SE colleagues to ensure full integration with all functions including CDS, CAS, CRS, PM, Credit, Pricing and SEM

• Take ownership for coordination Engagement Portal and team metrics related to it.

About you:

• Understanding of lease processes, other financial services and impacts including the elements of the deal structure;

• Negotiation skills;

• Customer service skills;

• Independence

• Excellent interpersonal skills;

• Excellent attention to detail

• Understanding of lease processes and impacts including the elements of the deal structure;

• Experience in other part of HP Business;

• Excellent business acumen & escalation judgment;

• Ability to track and complete lease and collections management activities;

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Client Strategy, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 9 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– Poland: Annual Salary PLN 117,000 - 231,000
The listed salary range reflects base salary. Variable incentives may also be offered."

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.