Customer Service Advisor with German

About Our Client

Our Client is an international company famous for their high-quality products. They are currently building a new Customer Care Team in Warsaw, which will be responsible for their foreign units (German-speaking countries).

Job Description

• Monitor and ensure customer commitments on stock, logistics, and order status
• Address and resolve customer requests and claims
• Conduct root cause analysis and implement corrective actions
• Maintain customer satisfaction through proactive communication and follow-ups
• Enhance understanding of work flow and transmission modes for improved data quality
• Familiarise with the customer's organisation (Power map) for effective measures
• Ensure regular communication of forecast feasibility
• Suggest process improvements to expedite digitisation
• Track and share observations on internal and external KPIs
• Contribute to improvements in collaboration with partners
• Participate in strategic planning for selected clients

The Successful Applicant

• Customer-Centric Mindset
• Team player, able to cooperate with others
• Agile and responsive to a rapidly changing environments.
• Communication skills - effectively articulating thoughts and ideas, both verbally and in writing.
• Active listening skills to help understand and respond to the needs of others.
• Fluency in English and German
• Proficiency in office tools

What's on Offer

• Comprehensive private medical care through LuxMed, with the option to include family members
• Partial contribution towards a Multisport Card
• Access to a variety of benefits with the MyBenefit Cafeteria pass
• Attractive bonus scheme
• Christmas vouchers
• Convenient lunch card system
• Participation in the Shareholders Plan for investment opportunities
• Attractive discounts on the company's range of products.