Customer Service Officer PM

CUSTOMER SERVICE OFFICER

In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods – we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation.

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers


• Support customers along the whole OTC process


• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk


• Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers


• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)


• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

QUALIFICATIONS

• Bachelor or Master degree in Business Studies, Logistics, Supply Chain  


• Relevant professional experience at least 1-3 years


• Experience with the SAP R/3 system, mainly in the SD module


• Customer orientation and team work abilities


• Strong communication skills and ability to work in international environment


• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment


• Fluent English and additional one of the languages: Czech, Slovak, Italian, German, Dutch, Lithuanian

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund


• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)


• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year


• At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.