Customer Service Officer with English EVO

CUSTOMER SERVICE OFFICER WITH ENGLISH EVO

In the Performance Chemicals Division, it is all about customized products. The division's portfolio includes plastics additives, fuel and lubricant solutions as well as oilfield chemicals, mining solutions and chemical as well as refinery catalysts. The customers who benefit from our innovative solutions are from various industries, including the chemicals, plastics, consumer goods, energy and resources as well as the automotive and transportation industries.

RESPONSIBILITIES

• Customer Order Management:
  
  
  
  • Act as main interface to customer on order placement and follow up
  
  
  • Select and use adequate tools (SAP R/3 SD, e-commerce software) to receive, process, and follow up on orders including cash management
  
  
  • Understand and create customer master data as well as customer specific SAP set-up
  
  
  • Collaborate with sales accounts, supply chain, transport, warehousing, and finance to provide excellent service to our customers
  
  
  
  


• Customer complaint management: from reception, to follow up and conclusion of complaint


• Development of new business opportunities: identifying and onboarding new customers and business opportunities

QUALIFICATIONS

• Bachelor or Master degree in Sales, Business Studies, Logistics, Supply Chain


• Relevant professional experience at least 3 years


• Experience of working with the chemical and automotive industry will be an advantage 


• Experience in SAP (Sales & Distribution) or alternative ERP system will be an advantage 


• Customer orientation and team work abilities


• Strong communication skills and ability to work in international environment


• Near‑native proficiency in English (written and oral)


• Scandinavia language (written and oral) and German would be a merit

BENEFITS

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.