Customer Service Representative Key Account with German

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team driven by bold thinking, relentless energy, and a passion for exceeding expectations. If you’re ready to embrace change and grow your impact, let’s go.

Why This Role Matters

As a Customer Representative Key Account you will handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer requirements in the area of order handling and delivery planning in alignment with Goodyear Dunlop processes and guidelines for German Market.

What You’ll Do

• Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders.  Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
• Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation.
• Quality Management: enter and process customer claims in the Quality Management module (QM).  Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers.  
• Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements.  
• Customer Interface Management: establish a strong business relationship with key accounts and ensure all Service Level Agreements between GYDU & customer are adhered to & that all tasks associated with this are completed in a correct & timely manner.

What You’ll Bring

• 3 years - Experience of working in a customer facing environment. Proactivity with the ability to work within an international environment, with various stakeholders, most of the time on a remote mode.
• Advanced in German  and English, both speaking and writing
• Any experience within automotive/industrial environment will be considered as a strong asset
• Bachelor's Degree
• System Applications: strong user level in main MS Office applications, relevant SAP transactions (order management & quality management) & key operational reports in EDW in OTC

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.