Customer Service Representative - UK Market

About Kennametal

With over 85 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Learn more at kennametal.com. Follow @Kennametal: Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - UK Market 

Fixed-term contract (replacement) until the end of 2027

We are looking for a Customer Service Representative (Back Office) to join our Shared Services team in Poznan. In this role, you will play a key part in supporting our quotation, order, and complaint management processes while working closely with internal departments (manufacturing, logistics, sales) and regional CSR teams.

This position is ideal for someone who enjoys working in a structured, international environment, has a good eye for detail, and likes coordinating processes across different teams.

Your responsibilities:

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  Create and manage sales documents in cooperation with regional CSR teams

  
  


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  Handle orders, scheduling agreements, quantity contracts, T&D orders, returns (RMA), repair and reconditioning orders

  
  


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  Manage complaints in CRM, ensure SLA compliance, prepare responses (including translations), create credit memos and replacement orders

  
  

Your profile:

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  1–3 years of experience in Customer Service, Sales Administration, Back Office, or a similar role

  
  


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  Strong organizational skills and attention to detail

  
  


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  Comfortable working cross-functionally with different departments

  
  


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  Experience with CRM and/or ERP systems is a plus

  
  


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  Good command of English (spoken and written)

  
  

What we offer

• Hybrid work


• Complete training from scratch


• Stable job conditions


• Benefits: Multisport, lunch pass, language courses, Medicover, many others

In case of any questions, please feel free to reach out to me! I am lookinf forward to your application! 

Bartek Smolis ([email protected]) 

 Kennametal Inc. is an Equal Employment Opportunity employer