Customer Service Representative with Polish and English

Key Tasks and Responsibilities

• Responsible for handling customer support and technical-support related questions of customers and partners

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures

• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction

• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures

• Ensure compliance to customer Data Privacy and Security Policy

• Communicate positively with team members, customers, and other partners

Location: Warsaw, Poland

Working hours: Monday to Friday 9 am to 5 pm

Work mode: onsite

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Highly customer focused.
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills

Technical:

• ·Good Knowledge of Microsoft Office products

Behavioral:

• Working Collaboratively
• Planning & Organizing
• Positive conduct

Qualifications [EDUCATION and/or EXPERIENCE]

· At least High school diploma or equivalent, College level preferred

· Previous experience in BPO and Customer Service and/or technical account

· Have a proven track record demonstrating the skills and qualities outlined in this document.

Languages

Good command of written and spoken English (Speech, Written, Reading, Comprehension) and Polish

Transcosmos is proud to offer a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:

• Competitive salary
• Cafeteria
• Training opportunities
• Team building and free time activities
• Youthful environment
• Modern office space