Customer Service Representative with Russian - Contact Center

Be the Voice of Amway as a Customer Service Representative, you’ll be the trusted point of contact for our Amway Business Owners (ABOs) and customers. This isn’t a call‑centre job where you just follow scripts, you’ll build relationships, solve real problems, and make a genuine impact every day. From day one, you’ll be part of a diverse, international contact centre supporting 27 European markets, where collaboration, curiosity, and continuous improvement are part of everyday life. 

Primary responsibilities: 

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  Provide Premium Support: Handle inquiries from ABOs and customers in your designated market via various channels (phone, email, chat). 

  
  

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  Be a Knowledge Expert: Navigate our portfolio of products, promotions, and incentives to provide accurate, high-quality advice. 

  
  

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  Digital Support & Troubleshooting: Support users on our online platforms, collaborating with the Technology department to resolve incidents. 

  
  

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  Business Partnership: Help ABOs maximize their potential by explaining our Sales and Marketing Plan. 

  
  

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  Continuous Improvement: Share your ideas! We value proactive people who want to simplify processes and boost customer satisfaction. 

  
  

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  Collaborate: Support your team and participate in cross-departmental projects that go beyond your daily routine. 

  
  

Required Knowledge & Skills and/or Related Experience:  

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  Language Proficiency:  Fluency in Russian (C1/C2) and English (min. B2), along with an additional European language at a professional level (other than Polish and Ukrainian).

  
  

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  Customer-Centric Mindset: A natural ability to connect with others and a genuine commitment to providing excellent service. 

  
  

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  Growth Mindset: An openness to new challenges and a proactive approach to learning in a fast-paced, dynamic environment. 

  
  

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  Digital Literacy: Solid command of MS Office, with a strong emphasis on Excel and PowerPoint. 

  
  

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  Collaborative Spirit: A collaborative spirit that thrives on working with others to deliver high-quality outcomes. 

  
  

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  Commitment to Quality: Consistently meeting or exceeding established quality standards. 

  
  

What you can expect from us:

• Hybrid Work model (3 days from the office)


• Private medical care in LuxMed Group


• MyBenefit Cafeteria Platform (with Multisport card available)


• Group Life Insurance


• Additional day off for your Birthday


• Additional two days off per year for voluntary activities of your choice


• Employee discount for high-quality Amway products


• Annual Bonus depending on the yearly company and individual performance


• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform


• Possibility of growth inside of organization


• International team environment


• Numerous company events and office initiatives


• Family atmosphere with no formal dress code


• Attractive office location in the heart of Krakow (High 5ive, Pawia street)