Customer Service Representative with Spanish (f/m/x)

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

The Impact You’ll Make in this Role 

As a Customer Service Representative with Spanish you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by: 

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs 

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary. 

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities. 

• Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements 

• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims. 

• Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Equivalent professional experience in Customer Service (min. 2- 3 years); alternatively, experience in Order Management, Supply Chain, Accounting will be considered.

• Strong skills of ERP (SAP preferred) and CRM systems (Salesforce preferred)

• English and Spanish at minimum C1 level (additional knowledge of Portuguese, Italian or French will be considered an asset).

Additional qualifications that could help you succeed even further in this role include: 

• Highly self-motivated.

• Ability to work in culture of compliance.

• Strong interpersonal and relationship building skills.

• Strong Networking and team working ability.

• Proactive approach to job responsibilities.

• Flexibility to adapt quickly to changing priorities.

• Analytical / problem solver.

Job specifics:

• Location: Wrocław, MidPoint 71, Powstańców Śląskich 9

• Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in office

Does this opportunity and our innovative 3M culture align with your career aspirations?   

If so, we encourage you to apply and embark on a journey of creativity and growth with us. 

We look forward to hearing from you! 

Target Job Grade: [7-8] Please note that the Job Grade provided indicates the target 3M Global Job Grade range and may vary depending on the skills and competencies of the candidate and local compensation guidelines. 

Application Process:

Please inform your current supervisor of your application. Typically, employees will need to have completed two years in their current role before being able to apply for an internal vacancy. More information in the Global Recruitment Standard. If you have any questions regarding the content of the position, please contact the Hiring Manager. If you have any questions regarding the recruiting process, please contact the Recruiter.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

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