Customer Service Representatives Multilingual

We focus our business on qualified, professional and skilled recruitment and HR consultancy.

Our company consists of a team of dedicated individuals, trained and experienced in providing candidates with a variety of consulting and personal services, according to particular requirements. We mainly address our services to students and graduates who are making their first steps in the professional area or to those who are looking for a change and a new professional environment, on account of the current radical changes in employment throughout the Globe.

Our goal is to understand candidate’s needs and provide the best solution for the future employee and employer.

We recruit candidates in several sectors, ranging from Customer Service, Accountancy, HR, Technical Support to Insurance, Sales, Logistics, IT, Finance, etc…

Our clients are companies from IT, telecommunications, manufacturing, finance, consultancy and FMCG throughout Europe.

Our vision is to build an international specialist recruitment business and to deliver well-diversified and profitable fee growth. Additionally, our areas of Operational Focus describe how we manage the business on a day-to-day basis in response to changes in each market as and when they occur.

Our company consists of a team of dedicated individuals, trained and experienced in providing candidates with a variety of consulting and personal services, according to particular requirements. We mainly address our services to students and graduates who are making their first steps in the professional area or to those who are looking for a change and a new professional environment, on account of the current radical changes in employment throughout the Globe.

Our goal is to understand candidate’s needs and provide the best solution for the future employee and employer.

We recruit candidates in several sectors, ranging from Customer Service, Accountancy, HR, Technical Support to Insurance, Sales, Logistics, IT, Finance, etc…

Our clients are companies from IT, telecommunications, manufacturing, finance, consultancy and FMCG throughout Europe.

Our vision is to build an international specialist recruitment business and to deliver well-diversified and profitable fee growth. Additionally, our areas of Operational Focus describe how we manage the business on a day-to-day basis in response to changes in each market as and when they occur.

Our Client in 2019 was awarded as Best Work Place in Poland by Great Place to Work®.

Our client believes in your potential. At their office you can work with truly exceptional people, gain experience within an international environment, develop your skills, try new things, and contribute to various projects outside of your regular responsibilities. You can participate in many integration events or gain knowledge via our Internal Training Program, Language Training, and much more!

What you’ll do:

• Managing customers’ business needs over the phone
• Processing customers’ requests and updating data in the computer systems
• Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
• Helping with the implementation of our Sales and Marketing Plan
• Generating innovative ideas and solutions that will improve customers satisfaction
• Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities

What you’ll need:

• Enthusiastic, communicative, willing to support our customers
• Knowledge of one of the following languages at C1 Level, plus English - Greek, Norwegian, German, Czech, Slovak, Italian, French, Dutch, Hungarian, Romanian, Slovenian, Finnish, Croatian, Swedish
• Not afraid of facing new challenges or opportunities
• With an enthusiastic approach to teamwork and focus on internal and external customers
• Knowledge of MS Office applications, especially Excel and PowerPoint is needed
• First working experience would be an asset for us
• Eligibility to work in Poland

What can you expect from us?

• Online recruitment process
• International and multilingual team environment
• Relocation package for candidates outside Poland
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after probation period
• Various portfolio of internal&external training 
• Possibility of growth inside of the organization
• Company events and office initiatives
• A family atmosphere with no formal dress-code