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Customer Service Specialist

icon building Company : Miele
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Customer Service Specialist

You will be responsible for:

  • accepting and processing home appliance orders from our retail partners;
  • checking the ability to deliver, possibly offering alternative solutions and product advice;
  • creation of offers in coordination with the sales force;
  • clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
  • capture home appliance returns based on defined policies;
  • processing general administrative tasks of the department;
  • deliver input to continuous improvement and potential enhancements of processes and solutions.

 

What we expect:

  • B2+/ C1 level of English language; knowledge of any other European language will be considered an asset;
  • relevant work experience in customer service as an advantage;
  • good MS-Office skills and already first experience and skills in SAP (nice to have);
  • team player able to work in cross cultural team;
  • flexibility in adaptation to fast changing working environment;
  • willingess to develop.
Original job Customer Service Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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