Customer Service Specialist

You will be responsible for:

• accepting and processing home appliance orders from our retail partners;
• checking the ability to deliver, possibly offering alternative solutions and product advice;
• creation of offers in coordination with the sales force;
• clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
• capture home appliance returns based on defined policies;
• processing general administrative tasks of the department;
• deliver input to continuous improvement and potential enhancements of processes and solutions.

What we expect:

• B2+/ C1 level of English language; knowledge of any other European language will be considered an asset;
• relevant work experience in customer service as an advantage;
• good MS-Office skills and already first experience and skills in SAP (nice to have);
• team player able to work in cross cultural team;
• flexibility in adaptation to fast changing working environment;
• willingess to develop.