Join Sonoco | Customer Service Specialist | Poland / Goleniów West Pomeranian Region

At Sonoco, we are shaping the future of packaging. As a global leader, we deliver innovative solutions to customers worldwide, guided by our mission: Better Packaging. Better Life.

We are currently looking for a candidate for the position of:

Customer Service Specialist

Your role

You will act as a customer advocate within our organization — ensuring the highest level of service and smooth order execution in a fast-paced manufacturing environment.

You will also gain in-depth knowledge of our product portfolio and have a real impact on the overall customer experience.

What will you do?

✔ handle customer inquiries and monitor order status (including order creation and entry into the system)
✔ verify transport costs against financial documentation
✔ analyze production plans and ensure their execution is on track
✔ enter and coordinate orders while working closely with production and other departments to ensure smooth information flow
✔ organize transportation and ensure on-time deliveries
✔ prepare documentation (transport, warehouse, customs clearance)
✔ maintain customer records (both in the system and in physical documentation)
✔ prepare documentation related to inter-warehouse transfers

✅ We’d love to hear from you if:

✔ at least 2 years of professional experience (preferably in a manufacturing environment)
✔ good command of English (used in daily work)
✔ very good knowledge of MS Office tools
✔ strong communication skills and customer-oriented mindset
✔ ability to work independently and manage your time effectively
✔ ability to thrive in a dynamic environment and solve problems

What do we offer?

✨ quarterly bonus based on individual performance and company KPIs
✨ private medical care fully funded by the employer
✨ MultiSport card with attractive co-financing
✨ daily meal co-financing (SmartLunch platform)
✨ holiday benefits and social fund support
✨ friendly work atmosphere and real impact on processes
✨ health & wellbeing initiatives and on-site specialist medical check-ups

Location: Poland / Goleniów, West Pomeranian Voivodeship

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