Customer Success Director, CEE

Customer Success Director, CEE

Location : Warsaw (hybrid/ minimum twice a week in the office)

Languages: Proficiency in Polish, Russian and English

About The Business

LexisNexis Risk Solutions is the essential partner across Financial Crime Compliance, Fraud & Identity and Payments. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. LexisNexis is part of the RELX plc group, a FTSE 100 company and a global leader in professional information solutions. For more information, please visit www.risk.lexisnexis.com and www.relx.com. 

About The Team

Our CEE Account Management team partners with clients across industries to ensure strategic alignment and governance that drive their corporate objectives. We work closely with customers at every level of their organization, building strong relationships and delivering value through face-to-face engagement and deep understanding of their workflows, challenges, and goals.

About The Role

As a Customer Success Director, you’ll lead a high-performing team responsible for revenue growth, account strategy, and customer satisfaction across our full portfolio of solutions. You’ll coach and inspire your team, develop account strategies, and build C-level relationships to expand use cases and drive business impact. This role requires a data-driven leader who thrives on collaboration, innovation, and exceeding objectives.

Key Responsibilities

• Achieve revenue targets and ensure zero attrition across the book of business.

• Drive growth by identifying new use cases and expanding solutions through cross-sell and upsell opportunities.

• Attract, retain, and develop a high-performing sales team, providing ongoing coaching and support.

• Implement MEDDPICC and execute against best-practice frameworks to optimize performance.

• Lead account strategies and governance to ensure alignment with client objectives.

• Deploy resources strategically to maximize market impact and deliver results.

• Enhance customer and employee satisfaction, engagement, and loyalty, measured through NPS.

• Develop a deep understanding of customer workflows, market trends, opportunities, and threats.

• Champion customer advocacy through events, case studies, and testimonials.

Qualifications

• Proficiency in Polish, Russian and English.

• 3+ years of leadership experience in fast-paced sales within technology and SaaS, with demonstrated experience in B2B business development.

• Expertise in AML, Fraud, and Financial Crime Compliance.

• Directed Enterprise and Mid-Tier account strategies while actively contributing to sales performance.

• Skilled in MEDDPICC coaching and methodologies such as GROW and Situational Leadership.

• Proven record of driving growth and exceeding business objectives in complex organizations.

• Experience building and managing C-level relationships, using value-based, customer-centric methodologies.

• Ability to hire, develop high-performing talent, and manage underperformance.

• Advocate for diversity, succession planning, and talent management to enhance customer outcomes.

• A university degree is preferred but not essential; advanced or technical degrees are a plus.

Work in a Way that Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Learn more about the LexisNexis Risk team and how we work here.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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