Customer Support Representative

Hybrid role based in Warsaw, Poland

Role Overview 🚀

Are you seeking a dynamic role in a swiftly evolving environment within a thriving Fintech start-up? The Customer Support Representative position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.

At Uncapped, our mission is to empower visionary founders. You'll play a pivotal role in fostering growth. Collaborate with seasoned professionals, enhancing customer support, due diligence processes, and executing various manual tasks crucial to our operational efficiency. Join a high-performing team dedicated to partnering with Europe's most innovative digital enterprises and decision-makers.

About Uncapped 👫

Founded in 2019, Uncapped is a fintech company focused on providing working capital to SMEs in North America and Europe.

We leverage multiple data sources to make credit decisions faster, safer and more conveniently. We are working with the largest platforms in the world, including Amazon and Walmart, and strive to be the best alternative-lender globally.

What you will do ✍️

• Provide versatile support encompassing customer service, KYC, and operational tasks
• Troubleshoot and own issues end-to-end, ensuring customers are supported until full resolution.
• Collaborate cross-functionally to escalate complex cases and ensuring prompt resolution.
• Use internal tools to streamline documentation and reporting processes.
• Offer insights to improve workflows, customer experience, and product development.
• Maintain clear, empathetic, and professional communication across all channels

Who you are 👀

• Minimum of 1 year of experience in customer support and/or sales support, ideally within tech or fast-paced industries.
• Experience working with KYC or due diligence processes is a plus.
• Strong problem-solving skills adaptable across various operational areas.
• Familiarity with CRM systems (HubSpot preferred) is advantageous.
• Exceptional organisational skills and attention to detail.
• Comfortable working in dynamic, high-growth environments.
• Able to work US hours (2 PM – 10 PM, Monday to Friday)
• SQL or data-handling skills are a plus

What we offer 🎁

At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect:

• Unlimited holiday: we believe that well-rested and happy people make the best employees
• Competitive compensation plan
• Personal growth fund: Raise your game from great to spectacular
• The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
• Workspaces in Warsaw, London, Atlanta and Toronto

We can only consider applications from candidates eligible to work in Poland without requiring visa sponsorship.