Customer Support Specialist

Job Description

If you want to:

• Join a multi-award-winning leading bio pharmaceutical company 

• Be part of growing team of Business Operations  

• Use new technology and smart monitoring tools  

• Have flexibility of work and good work-life balance 

Apply today!

Job description:

• Supporting BUs in managing the meetings & congresses organized by our company or by 3rd Parties.

• Establishing robust knowledge of internal processes, act as internal Center of Excellence

• Acting as Compliance Champion - preparation of Compliance-related requests in internal systems, driving compliance check for vendors, assisting field force and other business activity owners with the required steps

• Ensure all internal process is made accurately and on time, with all the necessary compliance requirements

• Issuing purchase orders and payments requests. Managing invoice accounting, processing purchase orders and work directly with suppliers ensuring good communication between both parties

• Issuing contracts and driving internal compliance process

• Verification of received documents (invoices, quotations, offers etc.), checking payment runs and overdue payments, assisting Compliance in verifying all relevant information, ensuring that all transfers of value made to HCPs and HCOs are reported to local health care authorities accurately and on time

 

Required qualifications:

• Fluent Polish and English language

• Positive ‘can do’ attitude. Strong ownership and business acumen

• Team player, strong communication skills

• Min 2 years of experience in similar role, preferably in the Health Care industry

• Demonstrated motivation and focus on achieving measurable, tangible result.

• Customer focus, excellent customer relationship

• Advanced PC literacy - proficient use of MS-Office (Word, Excel, Power Point, Outlook) and IT assets in general

• Willingness to keep learning

Required Skills:

Accountability, Accountability, Client-Centric, Client Invoicing, Contract Management, Customer Experience Management, Customer Relationship Management (CRM), Database Management, Data Entry, Document Management, Email Management, Event Planning, File Management, Internal Compliance, Internal Processes, Inventory Management, Management Process, Microsoft Office, Microsoft Word, Office Management, Payment Handling, Processing Expense Reports, Project Coordination, Purchase Order Management, Purchase Orders {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

02/25/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.