Customer Support Supervisor (Warsaw)

Growe welcomes those who are excited to:

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  Oversee daily operations, ensuring agent productivity and adherence to schedules;

  
  


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  Monitor agent performance, providing real-time support and feedback;

  
  


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  Conduct regular team meetings for updates and training reinforcement;

  
  


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  Review customer interactions to maintain compliance with quality standards;

  
  


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  Track key performance indicators (KPIs) such as response and resolution times;

  
  


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  Handle escalated complaints and complex issues and ticket process in case of emergency;

  
  


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  Lead and participate in projects to improve support operations;

  
  


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  Manage project timelines and deliverables;

  
  


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  Report on project progress and outcomes to senior management.

  
  

We need your professional experience:

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  Proven experience in a leadership role within the gambling or customer support industry;

  
  


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  Fluent in English (written and spoken); 

  
  


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  Proficiency in customer support tools and technology;

  
  


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  Knowledge of industry regulations and best practices.

  
  

We appreciate if you have those personal features:

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  Strong leadership and team management skills;

  
  


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  Excellent communication and interpersonal abilities;

  
  


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  Analytical skills for data-driven strategic planning;

  
  


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  Problem-solving skills.

  
  

We are seeking those who align with our core values:

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  GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  
  


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  DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  
  


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  BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.