Customs Team Leader

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as

Customs Team Leader

Be part of the movement - and play your part.  

About the role:

As a Customs Team Leader, you'll lead a team to ensure compliance with trade regulations, manage documentation, and facilitate smooth cross-border goods movement. Your responsibilities also include risk management, stakeholder communication, problem-solving, process enhancement, and demonstrating strong leadership in the customs and trade domain.

As a Customs Team Leader, people management is a critical aspect of your role. You will be responsible for not only understanding and applying international trade regulations but also for guiding and leading your team.

Your main scope of duties and responsibilities will be to:

1. Leading and management of approx. 15 employees:

• mentor for team members,
• supervision of work within the scope of tasks performed by individual team employees,
• plan the work of subordinate team,
• coordinate and control employees' absences,
• prepare performance evaluation and targets setup for team members,
• perform the onboarding process for new employees,
• encourage positive relations within the team,
• give regular feedback,
• support DFDS Way culture
• liaising on a regular basis with the indirect tax management team in order to continuously improve the standards in a new activity in the FSSC. You will be assisted in your daily work by the group tax dept.

2. Responsibility for team processes:

• have control over team projects,
• support changes within processes,
• continuous drive to improve internal processes and procedures to reduce transactional costs and handling time, ensure accurate, timely and high quality service including KPI management,
• report the results to management and client

3. Client service:

• become a trusted business partner
• build positive and long-term relations with subordinates and clients,
• cooperate with external financial and/or consulting institutions
• build an effective cross team cooperation
• build a positive work atmosphere
• the customs activity directly involves DFDS reputation and we are committed to build the highest standard

About you:

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.

We are seeking a candidate who possesses:

• Experience in a customs or logistics environment
• Fluency in English; knowledge of a second European language is a plus
• A good understanding of tax, customs, and logistics processes would be beneficial
• At least one year of experience in a leadership or coordinator role would be beneficial
• Familiarity with or interest in digital and logistics IT systems
• Educational background in logistics or economics would be beneficial
• Excellent communication and analytical skills
• Strong customer service skills
• Proficiency in MS Office and other commonly used software
• A keen eye for detail, diligence, and strong organizational skills
• A driven, positive attitude with a passion for fostering team spirit

Working at DFDS:

We offer:

Scandinavian work experience - our company values equality, teamwork, and a healthy work-life balance. We encourage open communication, flexibility, and a positive atmosphere. Plus, everyone's input matters, and feedback is welcome

Top location of our office – our office is right in the center of Poznan at Rondo Kaponiera. It's easy to get here from anywhere in the city. And it's just a 10-minute walk from Dworzec Główny (the main train station).

Comfortable and modern office

Flexible working time and hybrid work model 

Attractive social benefits package – you can use private medical and dental care –  in LuxMed, MyBenefit /Multisport, Helping Hand platform, Christmas gifts

Lunch card

There's always something happening -We enjoy spending time together, which is why we organize team integrations - each team once a month. Additionally, we host DFDS parties and family events. Also, we have Sport Division, Charity Division and DFDS Music Band

We move for all to grow – you have the chance to develop through our internal training and development programs. We provide funding for courses and training, offer opportunities to build your career in any of our departments through internal recruitments

Unique benefit - you can travel for free with our ships!

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible as applications will be monitored continuously.

We look forward to hearing from you!