Our client is a market leader in contact center robotic process automation. Its patented platform automates manual management processes in contact centers, significantly improving operational efficiency, agent engagement, and customer experience. The solution acts as an automated manager for contact center agents, triggering real-time rules based on live service-level conditions. The platform powers over 1 billion automated actions annually, delivering measurable ROI, typically a 2x payback in the first year and 3-5x returns thereafter, and has saved customers more than $140 million in the past two years across industries such as financial services, telecommunications, insurance, and healthcare.
Coherent Solutions is building the cross functional teams to work on new functionality on the client's platforms.
The global benefits package includes:
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