Delivery Manager

Within the Amadeus Travel Unit, Travel Distribution Operations unites all world-wide activities related to delivery services, learning and customer support, therefore playing a key role in all the steps of the customer relationship.

In Delivery Management, you’ll play a key role in managing operational relationships and you take ownership of a wide range of delivery activities for customers across Europe.

Summary of the Role

The European Delivery Management team is the main contact for the commercial team of the European Travel Sellers unit. Our purpose is to:

• Coordinate delivery activities, leveraging expert resources across multiple domains.

• Take ownership of end-to-end delivery projects, providing relevant KPIs and reporting.

• Support budget planning, setup, and execution within the delivery organization for European Travel Sellers.

• Contribute to defining the service portfolio and strategy and ensure its implementation.

Key Responsibilities

• Manage a variety of delivery activities across customers in Europe.

• Own project scope, timelines, risks, issues, and escalation handling.

• Coordinate implementation- and cross‑functional teams.

• Act as a trusted point of contact for customers and internal teams.

• Provide regular reporting on scope, timelines, deliverables, including risks & mitigation.

• Work and collaborate with a hybrid team of Delivery Managers on-site and across Europe.

Requirements

• Minimum 3 years of relevant experience in the travel industry.

• Understanding of the travel agency business context and workflows.

• Strong communication skills.

• Fluency English is a must, additional European languages (especially German) are a plus.

• Familiarity with Microsoft 365.

What’s in for you?

• 🎯 A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.

• 🌎 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

• 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

• 💰 A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, employee stock program, caregiving and health benefits.

• 🌟 A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.

• 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

• 📈 A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Application Process 
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. Are you the one we’re looking for? Apply now!

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