End User Technologies Specialist

Company : Virtusa

Job Description - End User Technologies Specialist

We are looking for an End User Technologies (EUT) Specialist to oversee computer equipment, deliver end-user IT support, and manage our office ICT infrastructure, local networks, and video conferencing systems for our customer from banking industry.

Key Responsibilities

User Support: Provide technical support to end users and assist other support teams.

Hardware & Software Maintenance: Perform installations, updates, configurations, and technical diagnostics for hardware and software.

Network & Server Room Operations: Support and maintain office LAN networks and server room infrastructure while monitoring ICT systems.

Process Improvement & Projects: Implement solutions to improve user productivity, optimize company IT processes, and actively participate in or lead IT projects.

Asset & Vendor Management: Manage hardware inventory, maintain physical IT asset records (including regular audits), and liaise with external vendors and service providers.

Documentation & Reporting: Prepare required IT documentation, reports, and summaries within designated operational areas.

Requirements

Secondary technical education (or higher).

Minimum 3 years of hands-on experience in an IT department.

English at a B2 level (or higher).

Strong knowledge of MS Windows, MS Office / M365, Azure, Intune, and remote support tools

Deep understanding of domain environments, operating systems, hardware, and software diagnostics.

Solid grasp of networking fundamentals, LAN support, and network security concepts.

Hands-on experience with video conferencing systems (e.g., Cisco, Poly).

Excellent time management, task prioritization, and strong problem-solving abilities.

Nice to Have (Preferred):

Experience providing mentoring and technical support to team members.

Active involvement in system implementation projects.

Exposure to ITSM process optimization.

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End User Technologies Specialist

Job Description - End User Technologies Specialist

Requirements

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