Engineer Manager - Intelligence and Experience Engineering

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

At Intelligence and Experience Engineering organization (IXE), we are dedicated to empowering Netflix’s business units and enhancing customer experiences through data-driven insights and innovative solutions. We focus on providing reliable data and analytics to facilitate informed decision-making and drive success. By establishing a unified and accurate infrastructure for critical business data, we ensure data consistency, quality, and completeness, which supports streamlined operations. Additionally, we are committed to delivering exceptional customer support experiences while optimizing operational costs through innovative tools and integrations.

We are looking to add an Engineering Manager to help lead the IXE’s new engineering team and to grow it through the next set of innovations in the analytics and the customer support space. We are in the midst of transforming our technology ecosystem through enabling our business using genAI. This involves partnering with product and tech teams to ensure a seamless and smooth release of our new set of web applications. You will also be instrumental in managing and mitigating technical challenges that arise from the ever-increasing volume and complexity of our customer support, all the while ensuring the precision and timeliness of our financial data.
 

What will you do?

• Provide technical vision and strategy for building platforms that scale for the growing needs of the customer service ecosystem.

• Build strong relationships across business, analytics, and engineering partners

• Balance immediate stakeholder needs vs longer-term vision

• Support your team by helping them understand priorities, drive down ambiguity bringing focus, provide context and empower them to bring their best and create impact.

• Coach and lead a dream team of UI, backend, and full-stack engineers to execute a shared vision between engineering, product and customer service partners.

• Participate in architecture decisions for technology innovation and be a thought partner/sounding board for your team, stakeholders, and partners.

• Grow and mentor this team through thoughtful observation and courageous, honest feedback

About you

• You are an experienced engineering manager with hiring and leading high-caliber, full-stack teams with diverse technical strengths

• Mentorship / Guidance: You have a proven track record of managing a large successful team. You know that the most important part of your job is setting the team up for success. Through mentoring, teaching, and reviewing, you help other engineers make sound architectural decisions, improve their code quality, and get out of their comfort zone.

• Execution: You care tremendously about execution and feature velocity. You hold yourself personally accountable, jumping in and taking ownership of problems that might not even be in your team's scope.

• Hiring know-how. You're a thoughtful interviewer who constantly raises the bar for excellence. You believe that what seems amazing one day becomes the norm the next day, and that each new hire should significantly improve the team.

• Are Detail Oriented. You have a knack for solving customer service problems and are thinking about ways to improve it through higher engineering efficiency.

Your Responsibilities:

• Drive success in a lean organization structure, emphasizing individual responsibility and minimal processes.

• Identify and foster the development of innovative solutions that enhance our understanding of Revenue Financial data.

• Oversee the team's design and development of scalable, highly available, and user-friendly solutions on AWS, using technologies like React, Node.js, and Java.

• Champion product quality through the team, emphasizing enhanced observability, alerting, dashboarding, and the development of cutting-edge tools.

• Embody and champion the Netflix culture.

• Lead the team of engineers to build efficient tools that accurately track all aspects of Revenue Infrastructure Engineering

• Ensure the design and implementation of intuitive user interfaces in alignment with best practices in UI/UX.

• Guide the team in developing and implementing interactive UI components, data visualization tools, and real-time analytics dashboards.

• Enforce coding standards and conduct regular code reviews to ensure the application's robustness and reliability.

• Promote and enforce best practices in full-stack development within the team, including responsive design and accessibility standards.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.