Enterprise Data Process Lead

IAG GBS (Global Business Services) a part of International Airlines Group (IAG).

IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.

IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.

As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.

IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.

We are headquartered in Kraków.

Purpose of the role

Responsibilities

• Act as the SME for assigned data domains (e.g., Vendor, Customer, Material, Finance)

• Maintain and improve process documentation, operation procedures, and work instructions

• Ensure standardised, efficient, and compliant process execution across all areas

• Design and maintain data validation rules, quality metrics, and control mechanisms for assigned processes

• Analyse recurring data issues, identify root causes, and recommend corrective and preventive actions

• Monitor data accuracy, completeness, and integrity in ERP and related systems

• Ensure process alignment with enterprise data governance policies, standards, and regulatory requirements

• Support periodic audits, data reviews, and compliance assessments

• Serve as a second-level expert for operational escalations, guiding specialists and senior specialists

• Collaborate with operating companies to ensure global process adoption and effective communication

• Identify opportunities to automate or streamline data processes

• Contribute to transformation projects, migrations, system enhancements, and process redesigns

Required Skills, Qualifications & Experience:

• Excellent written and spoken English and Spanish

• Analytical and problem-solving skills with great attention to detail

• Ability to prioritize and maintain clear focus in constant ambiguity and change

• Effective team-working skills and problem-solving attitude

• Excellent communication skills

• Strong understanding of data management, data governance, data quality, and data lifecycle tools and processes

• Experience in identifying inefficiencies and implementing process enhancements

• Strong ability to collaborate with cross-functional teams and communicate effectively with stakeholders at all levels

• Skills in planning, prioritizing of work on multiple projects or initiatives simultaneously

• Experience as a corporate shared services process operative

• Strong expertise in master data domains (e.g., vendor, customer, finance)

What we offer:

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.

The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.