EU Carrier Operations Coordinator - US

Position Type: Full-Time

Travel: 0 days per year

Pay Basis: Salaried – Once Monthly

Hours of Work: 40 hrs / week

How You’ll have an Impact: 

EU Carrier Operations Coordinator works in partnership with or under the guidance of a specific experienced Carrier Sales Rep/Team within North America to assist with operations tied to the coverage of freight, carrier lead generation, and other tasks that help support the growth and efficiency of our NA Carrier Network. The job of a GCO rep is to assist the NA Carrier Sales team in helping to manage new and existing carrier relationships, perform daily operational tasks such as tracking and incident resolution, and expand Coyote’s digital footprint within our network of carriers. A Carrier Operations Coordinator , should thrive in an operational role, be proactive and proficient at problem solving, practice effective communication skills, and display a positive attitude at work.

Essential Functions:

• Support North America Carrier Sales Reps/Teams in supporting the growth of existing carriers’ book of business through the assistance of core daily operations such as tracking, incident resolution, and beyond.
• Assist with call-in lines for load updates/escalations.
• Assist with dispatching carriers and tracking freight for your Sales Rep/Team to ensure on-time PU and DEL and communicate all updates or delays.
• Update and resolve incidents when possible and escalate any compliance issues.
• Assist in making sure receipts, invoices, and PODs are submitted in a timely manner or uploaded on Coyote GO or Coyote.com
• Effectively communicate with internal and external contacts in a professional manner

Essential Competencies:

 Skills

• Relationship-building skills & Active listening
• Effective verbal and written communication skills
• Strong organizational skills, attention to detail
• Problem solving, issue resolution skills, proactive diligence.
• Ability to work independently and as part of a team

Competencies

• Adaptability, multi-tasking skills, sense of urgency
• Efficient communication - persuasiveness, assertiveness, and confidence
• Persistence and resilience
• Customer Centric
• Accountability, integrity, honesty
• Ability to build strong relationships and be a team player

Do Well, Be Well

• Free access to LinkedIn Learning to grow in your profession and gain new skills.
• Comprehensive benefits package (Sport Package, Private Medical Care, group life insurance)
• Onsite English classes
• Free Fruit in the office
• Company events
• Diverse and Inclusive environment
• 14 employee-led Employee Resource Groups

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.