EU Customs Operations Specialist

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Europe Customs Specialist supports the effective and compliant execution of customs operations across European flows by applying approved trade compliance requirements in day-to-day logistics activities. The role helps translate customs governance into practical operational steps, contributing to audit readiness, special procedures execution, and smooth implementation of business changes.

Working closely with Senior Specialists and functional Leads, the role supports continuity across plants, warehouses, and logistics partners, helping reduce disruption and variability in customs processes and ensuring reliable execution across the European network.

Key Responsibilities

• Support day‑to‑day customs execution across European flows by applying approved compliance requirements in operational processes.

• Operate assigned customs controls and support adherence across plants, warehouses, and logistics partners.

• Resolve routine customs execution issues (e.g. documentation gaps, clearance questions, process deviations) and escalate more complex cases to Senior Specialists or Leads as required.

• Support the execution of special procedures by following defined operational steps and ensuring required evidence and records are completed and retained.

• Assist with compliance assurance activities and audit preparation, including evidence collection and issue followup.

• Support business changes by contributing to customs operational readiness for new flows, sites, suppliers, or processes.

• Contribute to continuous improvement by identifying recurring issues and supporting updates to SOPs, work instructions, and standard practices.

• Setting up customs related process for newly implemented transport lanes,

• Self-processing of customs (Cora AP) as a second level of approval

• Supporting business on Intrastat reporting

• Manage relations with customs brokers and Transport Team

• Preferential origin check, and requesting of LTSD

• Provide supporting documentation for Classification of the goods and origin definition; supervision on duty rates applied 

We're looking for someone who has:

Qualifications

• Bachelor’s degree in business, Supply Chain, International Trade, or a related field.

• 2+ years’ experience in customs, trade compliance, or international logistics within a European import/export environment.

• Hands‑on experience supporting daily customs execution and issue resolution

• Basic working knowledge of EU customs procedures, Incoterms, and related documentation requirements.

• Understanding of how tariff classification, origin, and valuation impact customs declarations

• Familiarity with ERP and trade compliance systems.

• Fluent in English; additional European languages (e.g. German) are a plus

Core Competencies

• Strong execution and attention to detail, with reliable follow‑through.

• Practical problemsolving skills and willingness to escalate when appropriate.

• Ability to work effectively with operations teams, logistics partners, and brokers under guidance.

• Clear communicator, able to follow and apply standard processes and instructions.

• Structured and process‑oriented mindset with a growing understanding of customs risk and compliance.

• Exposure to FMCG, food, temperature‑controlled, or regulated supply chains is an advantage.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards

• Flexible ways of working

• Support for health, wellbeing and life outside of work

• Time off to rest and recharge

• Ongoing learning and development opportunities

• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.