Working at Freudenberg: We will wow your world!

Responsibilities:

Key Responsibilities


• lead the CIC team, develop & train the team




• define the goals for CIC team & control the performance




• control / supervise order processing, complaint management and returns processing




• monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets




• work with Key clients on shipments, receivables, receipts of goods, reserves, claims, advice on the range



Additional Responsibilities


• interaction with transport companies, control of incoming accounts




• work with the sales and marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)




• adjustment of price lists, order forms, distribution of information to distributors



Interactions (internal & external)


• Sales, Marketing, Warehouse, Controlling, Accounting, International SCM, International IT team




• Forwarders, Customers, Suppliers

Qualifications:

Professional Experience and Education


• higher education




• 2+ years’ experience in same position




• 2+ years of management work, including: motivation, goal setting, teamwork




• knowledge of English - Upper-Intermediate



Specific Knowlegde


• knowledge of SAP, EDI



Specific Skills


• leadership skills (ability to develop a team and work in a team)




• communication skills




• analytical skills




• result - oriented team work




• ability to develop and make quick and effective decisions




• client orientation

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.