Job Description Summary

Job Description

Activities & Responsibilities

• Install and configure a range of medical equipment, focusing on one modality.

• Conduct testing and calibration to ensure optimal performance.

• Train healthcare staff on operation and basic troubleshooting.

• Perform preventive maintenance and corrective operations of moderate complexity.

• Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics.

• Apply and coach to ensure EHS and compliance standards are met.

• Leverage customer knowledge to assist with contract and on-demand revenue growth.

• Escalate complex problems to experienced peers.

• Lead communications with customers and serve as escalation point for concerns, including installations.

• Remote fixing and equipment diagnostics

Technical Knowledge & Hard Skills

• Successfully completed ECT program or foundational experience in a similar role.

• Proficient in one modality; developing knowledge in another.

• EHS champion with strong compliance mindset.

• Knowledge of Lean & Continuous Improvement principles.

• In-depth knowledge of all processes and tools related to the role.

• Trained and updated in all mandatory trainings.

• Strong written and verbal communication skills.

• English: Read, understand, and hold conversations.

• Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings clearly and effectively.

• Comfortable using digital tools to analyze performance data and communicate results through structured presentations.

• Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination.

Behavior & Soft Skills

• Embrace company cultural behaviors.

• Technical curiosity to learn and solve problems.

• Safety-first mindset.

• Collaboration and one-team approach.

• Rigor, organization, and efficient time management.

• Listening skills and composure.

• Seeking feedback and advice to grow and learn.

• Customer-focused mindset.

• Ability to adapt to change with a positive attitude.

#LI-REMOTE

#LI-AO1

Pay Range

Placement within this range depends on:

• Relevant skills and qualifications

• Prior job-related experience

• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include:

• Health & wellness coverage

• Retirement and or savings plans

• Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable)

• Work-life balance support (e.g., flexible working, leave programs)

• Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions

Additional Information

Relocation Assistance Provided: No